How do I make a return?Updated a year ago

Returns must be initiated within 90 days of receiving your order. Items must be in resalable condition for a refund.

Return by mail

To return an item in good selling condition please mail your original item with a copy of the packing slip or invoice to: 

TAN Books: Returns Department
10650 Toebben Drive
Independence, KY 41051

If the item is in re-saleable condition, we will issue a refund. Be sure to include a copy of the packing slip and/or the invoice for proper and timely credit. 

If you do not have a copy of the original packing slip, reach out to our customer service team via the chat on the home page of our website or email [email protected] to obtain one.

If your return is not the result of our error, the shipping cost of the returned item will be your responsibility. Once we receive the item in re-saleable condition, we will begin processing the refund for your original purchase. Please allow our warehouse time to process and review the state of the items returned, and all approved returns will be refunded within 30 days of the date they were received. 

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return. These items will be clearly marked on our website.